Privacy Policy

• Where we need to perform the contract we are about to enter into or have entered into with you. For example, when you register for a JuiceNet Products, that’s a contract, and we collect information in order to be able to provide our services. Without the Personal Data, we could not be able to perform our end of the contract. Or, if you provide information when you become an employee of JuiceNet, that’s a contract, and in order to pay you and fulfill our tax obligations, we must collect Personal Data.
• Where it is necessary for our legitimate interests, which may include our business interests, but only where your interests and fundamental rights do not override those interests. For example, when we analyze issues that users encounter, or when we analyze system performance. Or, with respect to resolving any issues, our customer service may collect additional Personal Data.
• Where we need to comply with a legal or regulatory obligation. For example, keeping Financial and Transactional Data for tax compliance.

Generally, we do not rely on consent as a legal basis for processing your Personal Data other than where the law requires it. Where our legal basis is consent, it will be communicated to you separately in a clear, manner, and will require an affirmative action on your part. Where consent is obtained, you will always have the right to withdraw it any time.

For our EEA users and visitors, see Legal Bases for Processing Personal Data to find out more about the lawful bases that we will rely on to process your Personal Data.

Agents and contractors
JuiceNet shares Personal Data with our third party agents, contractors, or service providers who are hired to perform services on JuiceNet’s behalf (i.e., outsourcing). These providers may operate or support certain functions of the Platform, or process Personal Data on our behalf in order to assist us with certain functions. Below are the categories of functions for which we may use third-party service providers with an illustrative list of specific providers we may use to perform these functions:

These agents and contractors are only allowed to use the information shared with them for the specific tasks we have requested them to do and consistent with this Privacy Policy, and for no other purposes. JuiceNet takes steps to ensure that all service providers with access to Personal Data are capable of protecting the information we share with them. Please note that the illustrative list of agents and contractors is subject to change.

Third-Party Partners With Whom You Choose to Interact Via Our Site

Third-Parties
In some particular instances, you may choose to sign up through our Site for some of the savings programs offered by our energy partners. If you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. Similarly, when you enroll in third-party programs and services to your JuiceNet Products through our grid services or other programs, you are shown information about any proposed exchange of data. In all instances, you are choosing to enable us to allow this exchange on your behalf and you can change your mind at any time.

Enterprise
JuiceNet has launched the JuiceNet Enterprise solution (“Enterprise”) to simplify the management of large numbers of electric vehicle charging stations across multiple sites. Enterprise enables business organizations, such as property managers and electric car and fleet owners, that offer mobile charging to connect with JuiceNet Products and collect certain information regarding the charging patterns, usage and efficiency on location and profile information of certain users – but only those who wish to connect and accept an invitation from the business organization, which will not be able to otherwise collect or access any data regarding your activity outside of the workplace. To illustrate how this works, if Company A signs up for Enterprise, it will receive limited administrative rights to its “Company A platform” within our Site, with access to information collected from the mobile Users who use company A chargers and have accepted an invitation to join from Company A. If you accept the invitation from a business organization in Enterprise, you understand that it will have access to some of your profile information and other data.

Public forums and community areas
We offer users the ability to use forums and similar means of public discussion. If you use any messaging, posting or chat functions on JuiceNet, you should be aware that any Personal Data submitted there by you will be available to anyone who has access to that content, including other users, and can be read, collected, or used by other users of these forums, and could be used to send unsolicited messages. We are not responsible for how other individuals use the information posted in this manner.

Legal disclosures
We may disclose Personal Data about you as required or permitted by law and/or to comply with a judicial proceeding, court order, or legal process. To the extent permitted by applicable law, we also may disclose Personal Data about you in response to a request from law enforcement agencies, regulators or other public agencies, or if we believe such disclosure may prevent a crime, facilitate an investigation related to public safety or fraud, protect the security or integrity of our Platform, or enable us to take precautions against liability or to protect our rights.

Business transfers
We may disclose or otherwise transfer information about our users, including Personal Data, to an acquirer, successor, or assignee as part of any merger, acquisition, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

Information via Cookies
We also share data with third parties connected to advertising, retargeting and analytics. Please see Cookies below, including the cookie list, for more information about who those third parties are and how to opt in.

Anonymized Information
We share aggregated, automatically-collected or otherwise non-personal information with third parties for various purposes, including (i) compliance with reporting obligations; (ii) for business or marketing purposes; (iii) to assist us and other parties in understanding our users’ interests, habits and usage patterns for certain programs, content, services, advertisements, promotions and/or functionality available through the Platform. We do not share your Personal Data in these instances. For example, we may publish trends about energy use or charging patterns. This aggregated information may also be shared with other users to help them better understand their energy usage compared to others in the community, raise awareness about charging issues, or help us generally improve our Platform. We may also share this aggregated information with energy companies, for example, if they are interested in providing grid services. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.

Technical, analytics, and usage information

We use both session ID cookies and persistent cookies. JuiceNet tracks users’ use of the Platform, but does not track users across third party websites.
These same technologies (or a combination of them) may also be used to help us:

These agents and contractors are only allowed to use the information shared with them for the specific tasks we have requested them to do and consistent with this Privacy Policy, and for no other purposes. We take steps to ensure that all service providers with access to Personal Data are capable of protecting the information we share with them. Please note that the illustrative list of agents and contractors is subject to change.

We may use third party tools and technologies to help us gather this information discussed above. For instance, we use Google Analytics and Yandex Metrika to collect and process certain analytics data with technologies such as tracking pixels. Typically, all technical, analytics, and usage information is gathered by JuiceNet in anonymous form and does not identify you personally.

Advertising and Marketing
As further described in Advertising, Marketing and Your Communication Preferences below, JuiceNet partners with third party advertisers, ad server companies, and ad networks (collectively, “External Partners”) that use cookies, beacons, tags, tracking pixels and scripts and other tracking technologies in order to collect data such as IP address, device ID, and other information about your computer or the device from which you are accessing the Platform, including information about your activities on the Platform.

What does this mean? When you click on a link to an External Partners on our Site, that External Partner will drop a cookie (or similar tracking technologies) and likely capture and collect your device ID or IP address, as well as information about your device, operating system, the wireless carrier providing service to such device, and the geographical location of the device (i.e. Usage, Technical and/or Tracking Data primarily) so that it can track your activity on the Site and when you visit other sites, unless you blocked cookies as described below.

These External Partners may also download non-personally identifiable cookies to your computer, or use other technologies such as “web beacons” to measure the effectiveness of their ads and to personalize advertising content. Their use of your Personal Data will be governed by the terms of their privacy policies and their privacy policies may explain the way in which you can “opt-out” of certain tracking by their advertisements.

Your choices
Most web and mobile device browsers automatically accept cookies, but if you prefer, you can set your browser to refuse cookies or to notify you each time a cookie is set. You can learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browsers or mobile devices.

If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

JuiceNet does not process or respond to web browsers’ “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who visit or use our Platform.

JuiceNet's website server is located in the United States. The Personal Data that we collect is sent to and stored on secure servers located in the United States. Such storage is necessary in order to process the information.

In addition, JuiceNet operates globally. As such, JuiceNet may transfer Personal Data collected in different jurisdictions (including the EEA) to its servers in the United States. We may also process or transfer your Personal Data to the third parties mentioned in the circumstances described above (see Information We Share), which are also likely to be situated outside of your country or regional area. In particular, information provided to us or collected by us likely will be transferred to and processed in the United States by us or our agents and contractors. Please consider that your Personal Data may be subject to legal requirements, including lawful requirements to disclose Personal Data to government authorities, in those jurisdictions.

You are advised that the United States uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. The European Union’s General Data Protection Regulation (“GDPR”) allows for transfer of Personal Data from the European Union to a third country in certain situations. By agreeing to the terms of use and this Privacy Policy, you agree and consent to the transfer to the United States of America, which may not offer an equivalent level of protection to that required in other countries, particularly the EEA, including the processing (as described in this Privacy Policy) of your Personal Data by JuiceNet (as well as its agents or third-party processors) on servers located in the United States. JuiceNet will take reasonable steps to ensure that your privacy rights continue to be protected, including, in our discretion, adopting other means, such as entering into Model Contract Clauses (as defined in the GDPR), or enter into different certification programs such as the Privacy Shield under applicable law for ensuring adequate safeguards.

We have implemented – and continually improve – a number of security measures to protect your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. For instance, we may use firewalls, password protection, secure socket layer, database encryption, and other security measures to help prevent unauthorized access to your personal data.

In addition, we limit access to your Personal Data to our employees, agents, contractors and other third parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.

We have implemented procedures to handle any suspected Personal Data breach (or unauthorized access) and will notify you and any applicable regulator of a breach as legally required.

Exceptions
There are exceptions from static retention periods that have to be taken into consideration. For instance, we cannot delete Personal Data when there are legal obligations to retain the Personal Data (e.g. arising from tax or commercial law). This is particularly true of data Financial Data and payment information. Additionally, we cannot delete Personal Data when it is needed for the establishment, exercise or defense of legal claims (“litigation hold”). In this case, the Personal Data can be retained as long as needed for exercising respective potential legal claims.

Anonymization
In some instances, we may choose to anonymize your Personal Data instead of deleting it, for statistical use, for instance. When we choose to anonymize, we make sure that there is no way that the Personal Data can be linked back to you or any specific user.

If the General Data Protection Regulation applies to you because you are in the EEA, you have specific rights in relation to your Personal Data, beginning with a right to be informed, which is an obligation on us to inform you how we use your Personal Data (and that’s what we’re doing in this Privacy Policy).

With respect to all of the rights listed below, please click contact us in order to exercise your rights.

Your right to rectification
You have a right to rectify, update or complete any inaccurate Personal Data, pending verification of your identification. Most of this can be accomplished by going to your “Account Settings” and making any changes there. For instance, if your contact details change, or if you spot any errors in the information we hold about you, we recommend starting with your “Account Settings”. If, after visiting your “Account Settings”, you are still unable to rectify the information, please contact us directly.

Your right of access
You have the right to obtain a copy of all Personal Data that JuiceNet holds about you, such as personal details, correspondence, marketing preferences, consent information, complaints, queries and payment history, generally, within a 30 day time limit and free of charge. You may limit the amount of data that you would like to obtain if you do not wish to access all of the records.

Your right to move your data (portability)
Under certain circumstances you can request that a data collector move your data to another service provider. This is not an automatic right.

Your right to object to processing
You have to right to request that JuiceNet stop certain data processing activities that involve processing your Personal Data. This isn’t an automatic right, and JuiceNet's ability to restrict processing will depend on the type of data that for which you are making this request.

Your right to request deletion
You have a right to request that JuiceNet delete your Personal Data that it holds. This isn’t an automatic right, and what JuiceNet is able to delete will depend on the type of data that JuiceNet holds about you, whether it was obtained via consent, what purpose it serves, and whether JuiceNet has an obligation to keep the data, among other things.

Note that unless you request deletion, and such request is determined to be appropriate, while you remain a user, we’ll process and retain your data as described in this Privacy Policy in order to enable you to use the Platform. Once you stop being a user, we will hold your data as described in the data retention section.

These rights are subject to certain rules around when you can exercise them. You can see a lot more information on them, if you are interested, on the UK Information Commissioner’s Office website, for instance.

In some instances, we may choose to anonymize your Personal Data instead of deleting it, for statistical use, for instance. When we choose to anonymize, we make sure that there is no way that the Personal Data can be linked back to you or any specific user.

For all requests mentioned above, we may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

In addition:

You have a right to lodge a complaint with a Supervisory Authority
If you feel that JuiceNet is not processing your Personal Data in a manner that complies with the GDPR, you have a right to lodge a complaint with the supervisory authority of your country of residence. Of course, we would appreciate the chance to deal with your concerns before you approach a supervisory authority, so please contact us in the first instance.

You have a right to withdraw your consent
For activities where you have provided consent to JuiceNet, you have a right to withdraw your consent at any time.

Your rights in relation to automated decision making and profiling
That’s a right you have for us to be transparent about any profiling we do, or any automated decision making.

If you are an individual in the EEA and wish to exercise any of the rights set out above, please contact us (see How to Contact JuiceNet About Privacy).